Account deletion.

You can request the deletion of your Streakletics account at any time. You can also delete it yourself in the app under Settings > Account settings > Delete Account.

To request deletion by email, write to info@pointzero.tech and include enough information for us to identify your account:

• if you registered, send the request from the email address you used to register in the app and include your username; or
• if you used the app as a guest and never registered an email address, include your App UID — the internal user identifier shown in the app — so we can locate the correct anonymous account.

After receiving your request, we will delete your account without undue delay. The automated deletion process removes the authentication account, your user record and its subcollections, your training sessions, your community profile, stored profile images and linked feedback records.

Some records are not removed automatically by that process and may need separate handling or lawful retention. This applies in particular to data held through Mixpanel and RevenueCat, app-store transaction records, and user reports or moderation records that we have to keep for user safety, abuse prevention or legal claims. Legal retention obligations — for example tax and accounting requirements — may also require us to keep certain information for longer. Tell us in your request if you want it to cover data held through these providers, and we will assess it under Article 17 GDPR and coordinate deletion or restriction where legally and technically applicable. Section 14 of our Privacy Policy sets out the full retention schedule.

Once the deletion process is completed, your account will no longer be accessible. Deleting your account does not automatically cancel an active subscription — cancel it separately in your app store’s subscription settings. Uninstalling the app does not by itself delete your account.