Legal

Account deletion.

The fastest way is right in the app. No longer have it? Request deletion by email.

Delete your account in the app

You can delete your Streakletics account at any time. The fastest way is right in the app: you don’t need to write to us or wait for us to act. It works the same if you use Streakletics as a guest.

  1. 1
    Open Streakletics and tap the gear icon at the top right of the Start tab. You’ll also find it on your Profile.
  2. 2
    Under Account, tap Account settings.
  3. 3
    Scroll to the bottom. Under Account & data, tap Delete Account.
  4. 4
    Confirm with Delete in the Delete account? dialog. If your account has a password, a Confirm account deletion sheet comes first: enter your password under Current password and tap Delete account. If you use Google or Apple, you sign in with that account once more after confirming.

The app confirms with Account deleted and returns to the welcome screen.

Have Streakletics Pro? Deleting your account does not cancel your subscription. Cancel it separately in your app store’s subscription settings.

If you only want to delete your training data without giving up your account, Settings > Account settings > Reset Progress permanently removes your sessions, stats, streaks and records while keeping your account.

No longer have the app? Request deletion by email

If you have uninstalled Streakletics or can no longer sign in, you don’t need to reinstall it. Write to support@pointzero.tech and include enough information for us to identify your account:

  • if you registered: where possible, send the request from the email address you used to register in the app. If you can no longer access that address, you can write from another one and tell us your registered email address, if you know it; we may then need further verification. Your username helps too, if you know it.
  • if you used the app as a guest and never registered an email address: if you still have the app, the simplest way is to delete the account in the app as described above, with no password needed. Otherwise, tell us your username, if you know it (it is shown on your Profile; the app assigns a random one unless you chose your own), and roughly when you last used the app. You can send the request even if you don’t remember the username.

These details help us find a guest account, but on their own they do not prove that the account is yours: usernames are not unique, and guest accounts have no email address. We may therefore ask you for additional information to locate the account and verify your request.

After receiving your request, we will delete your account without undue delay once we have located it and verified the request. We handle your request within the applicable statutory time limits and will contact you promptly if we need further information.

What happens to your data

The automated deletion process removes the authentication account, your user record and its subcollections, your training sessions, your community profile, stored profile images and linked feedback records. Server-side leaderboard evidence, check results, integrity notes and manual review assessments for your account are deleted shortly afterwards by an automatic clean-up process, normally within one hour; details are in Section 14 of the Privacy Policy.

Some records are not removed automatically by that process and may need separate handling or lawful retention. This applies in particular to data held through Mixpanel and RevenueCat, app-store transaction records, and user reports or moderation records that we have to keep for user safety, abuse prevention or legal claims. Legal retention obligations — for example tax and accounting requirements — may also require us to keep certain information for longer. Tell us in your request if you want it to cover data held through these providers, and we will assess it under Article 17 GDPR and coordinate deletion or restriction where legally and technically applicable. Section 14 of our Privacy Policy sets out the full retention schedule.

Once the deletion process is completed, your account will no longer be accessible. Deleting your account does not automatically cancel an active subscription — cancel it separately in your app store’s subscription settings. Uninstalling the app does not by itself delete your account.